Last updated: 2/9/2026
These Event Terms & Conditions apply to all supper clubs, gatherings, workshops and in‑person events hosted by Warmth & Wellness (“we”, “us”, “our”). By booking a place, you agree to these terms.
These terms sit alongside our general Website Terms & Conditions. For anything relating specifically to events, the terms below take priority
1. Booking & Payment
Your place is confirmed once full payment has been received.
We reserve the right to refuse or cancel a booking if:Payment is not completed.The event is at capacity.We believe the event is not suitable for your needs.
You will receive a confirmation email after booking.
2. Cancellations & Refunds
2.1 If you cancel
Because our events involve advance preparation, fixed venue hire, materials and food planning, all bookings are strictly non‑refundable.
If you can no longer attend:
You may gift or transfer your ticket to someone else.
Please email us with the new attendee’s name at least 48 hours before the event so we can update our guest list.
Important: Warmth & Wellness provides a single, fixed set menu. Ticket transfers are strictly for the seat only. We do not offer or permit any ingredient changes, menu adjustments, or substitutions for the new attendee, regardless of their dietary preferences, allergies, or lifestyle choices.
We are unable to offer refunds for:
Non‑attendance
Last‑minute cancellations
Changes in personal circumstances
2.2 If we cancel
If we need to cancel an event due to illness, venue issues, or unforeseen circumstances, you will be offered:
A full refund, or
A transfer to a future date.
We are not responsible for any additional costs such as travel or accommodation.
3. Dietary, Allergy & Health Information
3.1 Fixed Menu Policy
Warmth & Wellness provides a fixed, 100% plant-based set menu. We do not offer any ingredient changes, substitutions, or menu adjustments for dietary preferences, intolerances or lifestyle choices. By purchasing a ticket, you agree to accept the menu exactly as it is served.
3.2 Strict Allergy Exclusion
We are strictly unable to accommodate guests with severe, life-threatening, or anaphylactic food allergies. If you or anyone in your booking suffers from a severe medical food allergy, our events are unfortunately not suitable for your safety needs, and you must not book a ticket.
3.3 Kitchen Limitations & Cross-Contamination
Our dishes are prepared in a registered domestic kitchen and finished in a shared commercial venue (The Adelphi Tearoom) that handles meat, dairy, wheat/gluten, eggs, and nuts. While we enforce strict cleaning protocols during our prep windows, we cannot guarantee a completely allergen‑free environment or the absolute absence of airborne or trace allergens from the venue premises.
4. Event Experience, Conduct & Alcohol Policy
We aim to create a warm, inclusive and respectful environment.
Warmth & Wellness events are strictly alcohol-free spaces to ensure a supportive environment for all participants. Guests are strictly requested not to bring or consume alcohol on the premises.
We may ask a participant to leave (without refund) if their behaviour:
Disrupts the event.
Causes harm or distress to others.
Breaches safety guidelines.
You agree to follow any instructions given to ensure the safety and comfort of the group.
5. Photography & Content
We may occasionally take photographs or short videos during events to share the atmosphere of our gatherings. We will always:
Ask for consent before taking identifiable photos.
Respect your wishes if you prefer not to be included.
You may withdraw consent at any time.
6. Marketing Communications
You will only receive updates, invitations or newsletters if you actively opt in, or have an existing customer relationship where marketing is permitted. You can unsubscribe at any time.
7. Liability
To the fullest extent permitted by law, we are not liable for:
Personal injury resulting from failure to follow safety instructions.
Loss or damage to personal belongings.
Allergic reactions where information was not provided.
Travel delays or disruptions.
Indirect or consequential losses.
Participation in optional wellbeing activities involving diluted essential oils (e.g., foot soak, inhalation, natural household products).
Nothing in these Terms limits liability where it would be unlawful to do so.
8. Accessibility & Special Requirements
If you have accessibility needs, mobility considerations, or anything that would help us support you, please contact us before booking. We will always do our best to accommodate you.
9. Complaints & Concerns
We want every part of your experience with Warmth & Wellness to feel supportive and respectful. If something hasn’t met your expectations, please contact us so we can put things right.
Email: [email protected]
We aim to acknowledge all complaints within 5 working days and provide a full response within 14 working days.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.