Last updated:12/04/2026
Warmth & Wellness (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection law.
By using this website or providing your information, you agree to the practices described in this Privacy Policy.
If you have any questions, please contact us at:
1. Who We Are
Warmth & Wellness provides workshops, events, supper clubs and wellbeing‑focused offerings.
We act as the Data Controller for the personal information you provide.
2. The Information We Collect
We may collect and process the following information:
2.1 Information you provide directly
• Name
• Email address
• Phone number
• Billing and payment details (processed securely by third‑party providers)
• Dietary requirements, allergies, or relevant health information (only when you choose to share it)
• Any information you submit through forms, bookings, or email enquiries
2.2 Automatically collected information
• IP address
• Browser type
• Device information
• Pages viewed
• Cookies (see Section 8)
2.3 Marketing preferences
• Whether you have opted in to receive updates, invitations, or newsletters
3. How We Use Your Information
We use your information for the following purposes:
3.1 To provide our services
• Processing bookings
• Sending event information
• Preparing safely for workshops and supper clubs
• Responding to enquiries
3.2 To support your wellbeing
If you choose to share dietary, allergy‑related, or health information, we use it only to:
• prepare food safely
• support your wellbeing at an event
• contact you if clarification is needed
This is treated as special category data and handled with extra care.
3.3 Marketing (only with your consent)
If you opt in, we may send:
• gentle updates
• event invitations
• offerings
• newsletters
You can unsubscribe at any time.
3.4 Website improvements
We may use anonymised data to understand how visitors use our website and improve user experience.
4. Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
• Contract — to process bookings and deliver services
• Consent — for marketing and for any dietary/health information you choose to share
• Legitimate interests — to improve our website and respond to enquiries
• Legal obligation — where required by law
5. Sharing Your Information
We do not sell or trade your personal information.
We may share your data with trusted third parties who help us deliver our services, such as:
• payment processors (e.g., Stripe)
• email service providers
• website hosting platforms
These providers only process your data in line with our instructions and must keep it secure.
We will never share your dietary or health information with third parties unless legally required.
6. Special Category Data (Dietary & Health Information)
If you choose to provide dietary requirements, allergies, or health‑related information, you give explicit consent for us to:
• store it securely
• use it only to prepare safely for your event
• contact you if needed to support your wellbeing
We do not use this information for marketing or any unrelated purpose.
You may withdraw your consent at any time by emailing us.
7. Data Retention
We keep your personal information only for as long as necessary:
• Booking and event information: up to 6 years (for accounting and legal purposes)
• Dietary/health information: deleted within 30 days after the event, unless required for safety or legal reasons
• Marketing data: until you unsubscribe or request deletion
8. Cookies & Website Tracking
Our website uses cookies to improve your experience.
Cookies may:
• remember your preferences
• help the website function properly
• provide anonymised analytics
You can control or disable cookies through your browser settings.
9. Your Rights
Under UK GDPR, you have the right to:
• access your personal data
• correct inaccurate information
• request deletion (“right to be forgotten”)
• restrict processing
• object to processing
• withdraw consent (for marketing or health data)
• request a copy of your data in a portable format
To exercise any of these rights, email us at:
10. Data Security
We take appropriate technical and organisational measures to protect your information from:
• unauthorised access
• loss
• misuse
• alteration
While no system is completely secure, we take reasonable steps to safeguard your data.
11. Complaints
We want every part of your experience with Warmth & Wellness to feel supportive and respectful. If you have a concern about how your data has been handled, please contact us at:
We aim to acknowledge complaints within 5 working days and respond fully within 14 working days.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date at the top reflects the most recent version.