Last updated:25/02/2026
Warmth & Wellness (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or book an event with us.
By using this website, you agree to the practices described in this policy.
1. Who We Are
Warmth & Wellness
Email: [email protected]
We are the data controller for the personal information we collect.
2. What Information We Collect
We may collect the following types of information:
Information you provide directly
• Name
• Email address
• Phone number
• Billing information
• Dietary requirements or allergies (if provided during booking)
• Any information you submit through forms or emails
Information collected automatically
When you visit our website, we may collect:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the site
• Cookies (see our Cookie Policy for details)
Sensitive informationIf you share allergy or dietary information, this may be considered sensitive data.
We only use it to keep you safe during events and never for marketing.
3. How We Use Your Information
We use your information to:
• process event bookings
• send booking confirmations and essential event information
• respond to enquiries
• personalise your experience
• improve our website and services
• send optional updates or newsletters (only if you opt in)
• comply with legal obligations
We do not sell your data or share it with third parties for their marketing.
4. Legal Basis for Processing
We process your information under the following legal bases:
Contract – to process your booking or enquiry
Consent – for marketing emails or optional data you choose to share
Legitimate interests – to improve our website and services
Legal obligation – where required by law
You can withdraw consent at any time.
5. How We Store and Protect Your Data
We take your privacy seriously and use appropriate technical and organisational measures to protect your information.
Your data may be stored in:
our website platform
our booking system
our email system
secure cloud‑based tools we use to run our business
We only keep your information for as long as necessary for the purposes described in this policy.
6. Sharing Your Information
We may share your data with trusted third‑party service providers who help us run our business, such as:
• payment processors
• email service providers
• website hosting platforms
• booking and event management tools
These providers only process your data on our instructions and must keep it secure.
We do not share your information with third parties for their own marketing.
7. Your Rights
Under UK GDPR, you have the right to:
• access the personal data we hold about you
• request corrections to inaccurate information
• request deletion of your data (in certain circumstances)
• object to or restrict processing
withdraw consent at any time
• request a copy of your data in a portable format
To exercise any of these rights, please contact us at: [email protected]
8. Marketing Communications
We will only send marketing emails if you have opted in.
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
9. Cookies
Our website uses cookies to improve your experience.
For full details, please see our Cookie Policy.
10. Links to Other Websites
Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: