Last updated: 16/05/2025
These Website Terms & Conditions (“Terms”) govern your use of the Warmth & Wellness website (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
Please note: Event bookings, workshops, and supper clubs are governed by our separate Event Terms & Conditions. If there is ever a conflict between the two, the Event Terms & Conditions take priority.
1. Use of This Website
This website is provided for general information, inspiration and access to our services and events.
You agree to use the website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
We may update or change the website at any time.
2. Intellectual Property
All content on this website — including text, images, graphics, branding and design — is owned by or licensed to Warmth & Wellness.
You may not copy, reproduce, distribute or use any content without our prior written permission.
3. Accuracy of Information
We aim to keep all information on this website accurate and up to date. However, we make no guarantees that the content is complete, current, or error‑free.
Information may change without notice.
4. Links to Other Websites
This website may contain links to third‑party websites. These links are provided for convenience only.
We are not responsible for the content, privacy practices or accuracy of any third‑party sites.
Accessing external links is at your own discretion.
5. Limitation of Liability
To the fullest extent permitted by law, we exclude all liability for any loss, damage, or disruption arising from your use of this website or reliance on its content.
This includes, but is not limited to:
• loss of data
• loss of income
• business interruption
• damage to devices or software
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
6. Website Availability
We aim to keep the website accessible at all times, but we do not guarantee uninterrupted or error‑free access.
We may suspend or restrict access for maintenance, updates or technical reasons.
7. Event Bookings
All bookings for events, workshops and supper clubs are governed by our Event Terms & Conditions.
If you purchase a ticket or book a place at an event, you will be asked to agree to those terms at checkout.
8. Privacy, Data Protection & Consent
8.1 General Privacy
Your privacy matters to us.
Our Privacy Policy explains how we collect, use and protect your personal information.
By using this website, you agree to the handling of your data as described in our Privacy Policy.
8.2 Dietary, Allergy & Health Information
If you choose to provide dietary, allergy‑related or health information, you are giving explicit consent for us to:
• securely store this information
• use it only to prepare safely for your event
• contact you if we need clarification to support your wellbeing
This information is treated as special category data under UK GDPR and handled with extra care.
We do not use this information for marketing or any purpose unrelated to your event.
8.3 Marketing Communications
You will only receive marketing emails, updates, or invitations if you:
• actively opt in, or
• have an existing customer relationship where marketing is permitted
You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
8.4 Data Security
We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss, or misuse.
9. Prohibited Use
You must not:
• use the website in a way that causes damage or impairs performance
• attempt to gain unauthorised access to the website or its servers
• introduce viruses, malware or harmful code
• use the website for fraudulent or harmful purposes
10. Digital Products, Workbooks & Wellbeing Resources
Our digital products — including workbooks, guides, PDFs, templates and downloadable resources — are created for general education and wellbeing support. They are not medical advice and should not be used as a substitute for professional diagnosis, treatment or care.
By accessing or downloading any digital product from this website, you agree that:
• the content is for personal use only and may not be copied, shared, distributed or reproduced without our written permission
• all digital materials remain the intellectual property of Warmth & Wellness
• information provided is based on general wellbeing principles and is not tailored to individual medical needs
• you should always consult a GP or qualified healthcare professional about any health concerns or before making significant changes to your diet, supplements or lifestyle
• results and experiences vary from person to person
• due to the nature of digital products, all digital sales are non‑refundable once the file has been accessed or downloaded (unless required by law)
If you have any questions about whether a digital product is right for you, please contact us before purchasing.
11. Complaints & Concerns
We want every part of your experience with Warmth & Wellness to feel supportive and respectful. If you ever have a concern, complaint, or feel something hasn’t met your expectations, please contact us so we can put things right.
You can reach us at: [email protected]
We aim to acknowledge all complaints within 5 working days and provide a full response within 14 working days. If an issue requires more time, we will keep you updated.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
If you have any questions about these Terms, please contact us at: